Pricing
2 movesChanges seen on the public pricing pages.
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30 Genesys Cloud Experience Units per named agent added to Genesys Cloud CX 4 tier. 30 AI Experience tokens per named agent removed from Genesys Cloud CX 4 tier.
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Predictive engagement added to Genesys Cloud CX 4 tier. Quality assurance and compliance removed from Genesys Cloud CX 4 tier.
In the news
11 movesCoverage in the press.
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A cyberattack on Genesys has resulted in the exposure of customer data from their internal systems. Additionally, Genesys has earned the 2026 Great Place to Work Certification across 23 countries.
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Genesys reported a security breach on October 26, 2026, affecting its internal Learning Management System (LMS) and Customer Relationship Management (CRM) systems, although its Genesys Cloud and Engage platforms were not compromised.
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Genesys Capital announced the second close of the Genesys University Seed Fund, welcoming Sunnybrook and UHN as hospital partners. Additionally, Genesys was named to the 2026 Best Workplaces in Technology list by Fortune Media and Great Place To Work.
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Genesys has acquired Pointillist and Exceed.ai, as reported by CX Today. Additionally, Genesys is collaborating with NiCE, Sierra, and Meta on an open standard for personal AI agents, as mentioned in CMSWire.
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Genesys announced its intent to acquire an AI customer experience leader. Additionally, Genesys completed the acquisition of Pointillist and Exceed.ai.
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Genesys and ServiceNow have launched their unified CCaaS-CRM offering, as reported in an article on cxtoday.com. Additionally, Genesys has added new applications to its AppFoundry, including Gryphon ONE, SuccessKPI, and Mindful.
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Genesys announced the acquisition of Pinkfish, which is aimed at closing the contact center automation gap. Genesys International secured a World Bank-funded digital mapping contract worth Rs 283 Cr.
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Genesys announced the launch of its Cloud AI Experience, a new solution aimed at enhancing customer experience, as reported in an article by CX Today.
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Genesys is partnering with CFDA and Rockefeller Center to stream New York Fashion Week runway shows live, as reported in multiple articles. Additionally, Genesys is focusing on agentic orchestration to enhance enterprise customer experience, as noted in a separate article.
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Genesys announced the launch of agentic orchestration features, as reported in an article by No Jitter. Additionally, Genesys was featured on Fast Company's list of the 100 Best Workplaces for Innovators. The company also partnered with CFDA to stream NYFW runway shows live from Rockefeller Center.
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Genesys launched an Employee Experience Platform, as reported by UC Today on August 21, 2026. Additionally, Genesys International appointed Dhiman Basu Ray as Chief Technology Officer, according to scanx.trade on August 27, 2026.
OpsControl is not affiliated with Genesys. Summaries of public sources, linked where available.