Product and releases
1 moveChangelog entries and releases.
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Freshworks's changelog highlights a shift in focus for Freshservice. New offerings include a simplified service delivery model for business teams without the need for ITSM implementation, as well as tailored solutions for Managed Service Providers (MSPs).
People
1 moveLeadership appointments and departures.
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Dennis Woodside has been appointed as the new CEO of Freshworks, succeeding the previous leadership.
In the news
12 movesCoverage in the press.
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Freshworks CEO discussed the company's achievement of crossing $1 billion in ARR while operating with 30% fewer employees. The company reported strong Q3 2026 earnings, beating estimates with record free cash flow.
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Freshworks has entered into a partnership with Torii to enhance governance around AI spending.
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Freshworks is set to acquire Torii, enhancing their Freshservice offering with AI spend governance capabilities. Additionally, Freshworks' stock has reached a new 12-month high, with reports highlighting bullish sentiment among analysts.
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Girish Mathrubootham, co-founder of Freshworks, has taken on the role of co-producer for the film 'Sarpatta Parambarai Round 2'.
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Freshworks reported that it has achieved a 90% migration of customers to its Freshdesk Omni platform. Additionally, the company is expanding its autonomous support capabilities.
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Freshworks announced the launch of a unified CRM tailored for e-commerce businesses, as reported by CX Today.
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Freshworks expanded its Freddy AI features to incorporate email and workflows, as reported in an article by IT Brief UK.
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Freshworks granted over 1.1 million stock units to its product and tech chief.
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Freshworks announced a partnership with Jasco to consolidate customer-management systems.
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A new article from Capital FM Africa discusses a partnership between Jasco and Freshworks aimed at expanding access to advanced customer service technology across Africa.
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Freshworks released an update for Freshservice that focuses on resolving challenges related to AI's handling of IT data. Additionally, Freshworks' Q1 2024 earnings report indicated that their earnings per share exceeded estimates, leading to a 1.66% increase in market price.
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Freshworks announced the appointment of Ryan Manning as Chief Product and Technology Officer, effective immediately.
OpsControl is not affiliated with Freshworks. Summaries of public sources, linked where available.