Money and deals
2 movesFunding, acquisitions, deals and filings.
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An investor group has acquired Zendesk for $10.2 billion.
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Zendesk has acquired Klaus to create a comprehensive Workforce Engagement Management (WEM) portfolio, and has also acquired Forethought to integrate self-learning AI agents into their services.
People
1 moveLeadership appointments and departures.
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Rachita Sundar has been appointed as the new CFO of Zendesk, succeeding Julie Swinney who has transitioned to an administrative position.
In the news
16 movesCoverage in the press.
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Lori Gabrielli has been appointed as the VP of Demand Generation at Zendesk. Additionally, Zendesk has introduced early access to a feature that connects employee-service AI agents with action flows.
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Zendesk introduced new AI tools to improve autonomous service capabilities, as reported in multiple articles this week. The company also linked its employee-service AI agents with action flows, which is currently in early access.
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Zendesk announced the introduction of Employee Service AI Agents and Advanced Action Flows, aimed at automating employee support processes.
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Zendesk introduced a new feature called Employee Service AI Agents, designed to manage employee requests from initiation to resolution.
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Zendesk announced the launch of AI tools designed to automate employee support, including AI agents that handle multi-step employee requests.
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Zendesk has introduced a directory specifically for verified AI support endpoints, as reported in an article from IT Brief Australia.
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Zendesk has acquired Cleverly.ai, an automation startup, as reported by CX Today.
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Zendesk's 'Un-CCaaS' platform is now generally available, as reported by CX Today. Additionally, Zendesk appointed Rachita Sundar as Chief Financial Officer. The company also appointed a new Chief Legal Officer, as noted in another article from CX Today.
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Zendesk has introduced new capabilities related to CRM and employee experience, as reported in an article by CX Today.
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Zendesk announced the launch of specialized AI agents designed to enhance business workflows, as detailed in an article from Small Business Trends. Additionally, Zendesk was mentioned in a broader context regarding data strategies alongside competitors like Salesforce and HubSpot in CX Today.
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Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan, with multiple articles confirming this appointment. Additionally, Zendesk introduced AI-powered voice translation for customer support and specialized AI agents designed for specific business needs.
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Zendesk launched specialized AI agents for customer service, with a focus on commerce applications, as reported by multiple sources. Additionally, they announced a new Real-Time Voice Translation capability to enhance their contact center voice support across languages.
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Zendesk introduced a Real-Time Voice Translation capability aimed at enhancing multilingual support in contact centers, as reported in multiple articles this week. Additionally, they expanded their contact center voice support across various languages.
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Zendesk announced the retirement of its Zendesk Sell product, as reported in a Salesforce article.
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Edge Wallet reported that a breach related to Zendesk exposed user emails, but stated that user funds remain safe.
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The Head of Zendesk Ventures has left the company, which follows recent workforce reductions. Additionally, Zendesk is introducing AI agents for employee services. The company has also announced an outcome-based pricing model that integrates AI with human support.
OpsControl is not affiliated with Zendesk. Summaries of public sources, linked where available.